Add an Interactive Touch Display to take control

Plug the USB cable from any HID compliant touchscreen into the backside USB port on the wePresent unit. You should immediately have touch control of the wePresent’s cursor on the standby screen, and you can access the wePresent’s built-in touchscreen calibration, if needed. Click here to see video
When projecting from a Windows or Mac computer with our MirrorOp software, you will immediately be able to control the computer on the touchscreen. This means that without switching cables or inputs, your interactive touch display can be used on-the-fly by multiple users that take turns presenting.
(On Win8 and above, wePresent supports up to 10-point Multi Touch).

Depending on your wePresent model, it may support a whiteboard and annotation feature. These tools are operated most intuitively with a touch display and allow you to annotate over your presentation, or quickly write notes on the virtual whiteboard. All made annotations, can be shared to audience through the Webslides function.

Add any USB device to take control

It is always advised to add a USB controlling device to take control of the wePresent’s User Interface. With control of the wePresent-cursor, you can easily moderate the conference and take control of it’s participants.

Every wePresent has USB ports available for connecting USB devices. You can add any USB device, as long as it is a Standard HID device! This means the USB device has to work ‘plug-and-play’ on Win/Mac computers, without need for additional drivers or software.

Some examples of (wireless) USB devices that you can add to wePresent:
All-in-One Keyboard – Mouse – Touch Pad – Mini Keyboard – Air Mouse – Pen / Tablet

* The most intuitive way to control your wePresent is to connect with an interactive Touch Display*

AirPlay on WiCS

On wePresent WiCS series, AirPlay is slightly more elaborate than was possible on WiPG series. The WiCS-series tries to mimic the full AirPlay experience that Apple users are accustomed to, including Youtube video streaming, and offers this for multiple users simultaneously. AirPlay users are treated in the same way as any user on the WiCS-series, so every user will be arrange nicely in Dynamic Screen Layout.


AirPlay on WiPG series

On wePresent WiPG series, Airplay is supported in form of “iOS Device Mirroring”.

This means everything that is on-screen on your iOS device, will be mirrored to the wePresent display. The only limitation is that ‘streaming’ video’s through the YouTube app, is not supported!
When you ‘stream’ a video your iOS device will try to ‘push’ it though the YouTube app. On your iOS device it will show a black screen with an Airplay logo and the AirPlay receiver will show the video. Because a wePresent is not an AppleTV, wePresent will only be able to mirror the same black screen that is seen on your iOS device.
Only when the (Youtube) video is played inside a web browser, then wePresent will show the video.

See example:

If you are experiencing “lag” on a wePresent, then this is a clear sign that bandwidth is limited.
This limitation can occur due to WiFi interference, distance to Access point, surplus network traffic, etc.
To optimize your connection to wePresent, please manage your wireless and network environment correctly. If a clear connection is created, mirroring quality of wePresent should virtually be 1:1.

Bandwidth Usage

The bandwidth usage for wePresent is very dependent on the type of content that is shown and the resolution it is shown in. Another difference may be if the content is played from local machine, or online. If a user is showing online content, which is going over the same (wireless) network connection as wePresent, please note that this requires a strong bandwidth and a clear wireless connection.
To give an idea of bandwidth usage, please see the following scenario’s:

Powerpoint presentation


Web browsing


Play local 720p Video


Play local 1080p Video


Youtube 1080p Video


Can wePresent work in a full-room AV solution

Yes. With HDMI and VGA outputs, wePresent can be connected to any display, projector, or video wall, and can function as the epicenter of your full-room AV solution, including AV matrix switchers, presentation switchers, and more.

With it’s available on-board 3.5mm audio output jack, any audio coming from the wePresent can be routed to an external amplifier or sound-system. Similarly so, the audio coming from the HDMI cable, can also be stripped in an external audio switcher, and fed into any other amplifier or sound system, if this is requested.

Connect from chromebook

MirrorOp Sender (Chromebook)

MirrorOp Sender for Chromebook is available for free in the Chrome app store.
This app will allow you to mirror audio and video content from your Chromebook to your wePresent unit. Some wePresent models support Chromecast, but if your wePresent unit is not ChromeCast-compatible, then this app will still allow you to mirror content from your Chromebook.

Alernative Ways

For Chromebook users this is the easiest way to share their content. However, this is not an option on every wePresent model. Some of our wePresent models offer Chromecast Support as alternative connection method to share audio/video content. ChromeCast is a default function on every Chromebook. Simply select ‘Cast’, and you will see every Chromecast-compatible wePresent as an open Chromecast receiver.

ChromeCast is alternative sharing methods which does not require extra software. Please check with your network manager whether your network policies allow the use of Chromecast.

Connect from iOS android

MirrorOp Presenter (Android / iOS)


The MirrorOp Presenter app is our default app for presenting content from a mobile device to wePresent. Our app is available for Android and iOS in the respective app Stores. There is a major difference in what the app can do on Android or iOS. On Android our app allows Screen Mirroring, while on iOS screen mirroring is restricted by Apple to Airplay only. Other options the MirrorOp Presenter app provides:

– Screen Mirroring (Android)
– Present files (Powerpoint, Excel, Word, PDF files)
– Show web browser
– Show camera feed
– Stream a video (WiPG-2000)

Alternative ways

Most wePresent models offer Airplay as an alternative connection method to share audio/video content. Airplay can be opened from every Apple device and you will see every wePresent as an open Airplay receiver. Depending on your wePresent model, Airplay will allow single user mirroring, or will allow multi-user mirroring.

On some wePresent models we also offer ChromeCast as alternative method to share audio/video content.
On Android, ChromeCast is always available if you have the Google Home app installed. Simply select ‘Cast screen/audio’ from the Google Home app, and you will see every Chromecast-compatible wePresent as an open Chromecast receiver.

– ChromeCast and Airplay are alternative sharing methods which do not require extra software. Please check with your network manager whether your network policies allow the use of AirPlay/Chromecast.


Connect from Windows


MirrorOp Software

To present from Win/Mac computers in the best way, MirrorOp software is needed. This software will offer users extra presentation features, besides simply sharing audio/video.
MirrorOp can be used in following ways:

Install MirrorOp software
Our default software, this will give users all wePresent options. This is advised for frequent users.
Check: all MirrorOp software options

Run MirrorOp from USB token
Create your own USB Plug & Show tokens, from which user launches software from Win/Mac.
No software installation. Connects user directly to one specific wePresent, traverses subnet.
Check: how to make USB Plug&Show tokens

Run the MirrorOp Guest file
From every wePresent you can download a shortcut file for Win/Mac.
No software installation. Connects user directly to one specific wePresent and traverses subnet.
These Guest files are often gathered by network managers and offered from an alternative network location.
Check: how to run Guest file

Run MirrorOp by starting a Device Profile
For users that have MirrorOp installed. This shortcut connects user directly to one specific wePresent.
From every wePresents web page you can download the Device Profile (.mop) file.
These .mop files are often gathered by network managers and offered from an alternative network location.

Alternative ways

Most wePresent models also offer Airplay as an alternative connection method to share audio/video content. Airplay can be opened from every Apple device and will see every wePresent as an open Airplay receiver. Depending on your wePresent model Airplay will allow single user device mirroring, or will allow multi-user full mirroring and media streaming.

On some wePresent models we offer Chromecast as alternative connection method to share audio/video content. ChromeCast is available from every Chrome web browser. Simply select ‘Cast’, and you will see every Chromecast-compatible wePresent as an open Chromecast receiver. You can choose to mirror your web browser tab, or mirror your desktop environment.

ChromeCast and Airplay are alternative sharing methods which do not require extra software. Please check with your network manager whether your network policies allow the use of AirPlay/Chromecast.


Create USB Plug & Show tokens (for Guests)

It is possible on each wePresent to create your own USB Plug & Show tokens. This will put the MirrorOp software needed for launching on any generic USB drive, and it will link it to the wePresent unit that you make the Plug & Show token on. This means that when someone launches the software (Win/Mac) from the USB token, it will launch without installation and will directly connect to the target wePresent.

USB Plug & Show tokens allows Guest presentation in 10 seconds, without any software installation!


Please check the following video, which explains more about making Plug & Show USB tokens:


Customize your start screen

The wePresent start screen needs to be self-explanatory for anyone that walks into your conference space. Often it is recommended to show a step-by-step explanation, immediately explains how-to-use for a variety of users (Win/Mac/mobile, or Local/Guest etc.).

The start screen is a great place to make a separation between a Local or a Guest user. You can give a clear explanation to every user, over which WiFi they should connect, and which software you would like them to use, or install. Customize your start screen so that it applies your specific use case scenario.
Example: When AirPlay is not allowed on your network, then do not list it as an option on the start screen.
Have you furbished your own USB Plug&Show tokens, then clearly mention those on the start screen. etc.

Visual Identity
wePresent is customizable in every way, so please ‘make it your own’!
Also in visual appearance the wePresent can be shaped into your own presentation system. You can easily adopt your company visual identity on the start screen, and when there is a clear explanation on-screen, there will be no more calls to the IT department needed.

Keeping visual identity, separating Local/Guest traffic, while offering a clear step-by-step solution is very well possible.

Firmware update not working

It is advised to update firmware on your wePresent from time to time. Sometimes there will be crucial firmware updates that may be required in order for your wePresent to maintain it’s cross-platform compatibility. Some of the wePresent units support an Auto Firmware Update option in the Admin panel, with which you can check for latest update. The latest available firmware update can always be found on the Download page of our website.

Firmware update not working
It may happen that your firmware will not upload to your wePresent unit. Your wePresent may give you an error notification with info what is going wrong. Please see following possible bottlenecks:

Web Browser doesn’t upload file
If your wePresent doesn’t give you an error notification, or starts the actual firmware upgrade process, this may be caused by an incompatible web browser. Please do not use MS Internet Explorer or Edge web browser.

Upgrade failed: Device is Busy
This notification may come up when your wePresent has been used before you tried the firmware update. If that is the case, your wePresent will not have it’s full internal memory available to perform the update.
Therefore, either make sure that your wePresent has not been used and that there are no users actively logged in (started MirrorOp), or simply power cycle your wePresent, before you perform the update on the IP web page.

Upgrade failed: Invalid image file
If your wePresent mentions “invalid image file” please make sure that you have downloaded the correct firmware that matches your wePresent model. The firmware on our website is offered in a .zip file, please make sure that you unpack this zip file before you upload the real firmware file.

Upgrade failed: Failed to upload firmware file (timeout)
You will get this notification, when it takes too long for your web browser to upload the firmware file to the wePresent’s IP. This might be due to a limited bandwidth connection, a bad wireless connection, or busy/restricted network traffic. Please check your network settings and restrictions to make sure that you have a solid IP connection to the wePresent’s IP web page. When you think your network is causing complications, then disconnect wePresent from your network and please make a straight LAN, or WLAN connection from your computer to wePresent.

Older wePresent hardware
In general, you can only upgrade your wePresent to latest firmware if your current firmware version matches the firmware series. For example, you can only upgrade to a firmware version 2.x.x.x. if the original firmware in your wePresent is also the 2.x.x.x.-series. When you expect this is the case for you, please consult our Support Team for more information.

To perform upgrade safely:
– Power cycle your wePresent
– Visit the IP web page in your web browser (Chrome/Firefox/Safari)
– Extract (correct) firmware file from the .zip file
– Upload the firmware file

How to connect wePresent to a network

There are multiple ways that wePresent can connect to your network.
Please choose the setup that matches how you want users in your environment to connect to wePresent. If possible, it is strongly recommended to connect wePresent to network by hardwire (LAN).


1)  Standard Client Mode – Hardwired to the network | No WiFi signal from wePresent

– Plug the wePresent into your network using the onboard LAN port.
– Your network will assign the wePresent an IP address.
– You can also assign a static IP address to the unit from the admin panel.
– Users simply connect to your internal network as usual and launch the software.


2)  Standard Client Mode – Hardwired to the network | (Guest) WiFi signal from wePresent

– Plug the wePresent into your network using the onboard LAN port.
– Your network will assign the wePresent an IP address.
– Go to Admin panel, select WiFi setup, enable Wireless LAN, and select Access Point.
– Name the SSID, select the appropriate encryption and create a password.
– Then set Gatekeeper to “Internet Only” to limit network access through wePresent.
– Local Users simply connect to your internal network as usual and launch the software
– Guests connect to the WiFi signal of wePresent, Guests get internet, but no network access.


3) AP Client Mode – Wireless to the network | Optional: Station or Access Point

– Open a browser, navigate to the IP address of the unit, and access the admin panel.
– Select WiFi setup from the list on the left, enable Wireless LAN, and select Station as the mode.
– Press the scan button.
– Select your SSID from the list, select the appropriate encryption and enter the password.
– The wePresent unit will reboot, then display an IP address from your network.
– Users simply connect to your internal network as usual and launch the software.
– Optional: wePresent can be set as Wireless Station, or as a repeating Access Point.


4)  HotSpot Mode – Standalone | No connection to network, no internet

– Open a browser, navigate to the IP address of the unit, and access the admin panel.
– Select WiFi setup from the list on the left, enable Wireless LAN, and select Access Point.
– Name the SSID, enable and select the appropriate encryption and create a password.
– The wePresent unit will reboot and display the default IP address (
– Users simply connect directly to this WiFi signal and launch the software.

MirrorOp (control from wePresent)

Allow control from wePresent (available without MirrorOp installation)
You can let any computer be controlled on the wePresent system with an additional USB device added.
On every wePresent it is easy to connect any USB device, or even a touch screen, which will allow you to control any computers that is presented through wePresent.
This means that computers can present to wePresent from any location (over network) by simply starting the MirrorOp software. Then once it is their turn to present, they can fully control their computer remotely with the mouse/keyboard/touch screen in the wePresent room.

Disable control from wePresent
By default, whenever someone projects with MirrorOp software, the control function will be turned on. You can enable/disable this in your software Preferences by selecting “Allows control inputs from receivers”.

MirrorOp (duplicate or extend)

Duplicate (default)
When you press “play” in MirrorOp, by default the software will start to Duplicate your screen content to the wePresent. This is the most common way of presenting, simply showing a 1-to-1 copy of the content that is on your own device.

Extended Screen (software install needed)
It is also possible to set your MirrorOp software to ‘Extend’ instead of ‘Duplicate’. This will turn the wePresent display into your extended screen. If you already physically have a secondary screen setup, then MirrorOp will duplicate the content from your secondary screen.
On some Operating Systems MirrorOp will ask you to download a Virtual Display Driver before it can be set as Extended screen. If installing the Virtual Display Driver is required on your Operating System, then Extended Screen is only possible if you have the MirrorOp software installed.

MirrorOp Sender

For Chromebooks we offer a separate app, called ChromeBook Sender. With this app you can mirror audio/video content from your Chromebook to wePresent. This app is freely available in the Chrome app Store and will work for every wePresent model. Upon selecting the wePresent you want to present content to, MirrorOp Sender will ask if you want to share your desktop, or your web browser tab:

For Chromebook users this is the easiest way to share their content. However, this is not an option on every wePresent model. Some of our wePresent models offer Chromecast Support as alternative connection method to share audio/video content. ChromeCast is a default function on every Chromebook. Simply select ‘Cast’, and you will see every Chromecast-compatible wePresent as an open Chromecast receiver.

ChromeCast is alternative sharing methods which does not require extra software. Please check with your network manager whether your network policies allow the use of Chromecast.


MirrorOp (favourite)

Favorites, or Device Discovery
Whenever you start MirrorOp software it will perform a Device Discovery scan on your network connection to list all available wePresents. If not all wePresents are listed directly, you may still be able to add them by manually by entering the IP address.

Once a wePresent device has been detected within MirrorOp, it can be made a Favorite by pressing the ‘star-symbol’ next to it.  Every wePresent that was made a Favorite will be listed on the Favorites tab the next time MirrorOp is started.

The default Device Discovery scan that MirrorOp performs at startup, may not always give an optimal result. For instance, if a user is on a restricted network segment, or if there are too many wePresent devices, the scan may give confusing results. To avoid the Device Discovery scan at startup, you can pre-set the MirrorOp software to Favorites-only. This means MirrorOp will launch in Favorites mode and only lists all previously saved Favorites.

Import, or Export Favorites
It is possible to import/export your Favorites list. This way you can populate a user’s MirrorOp software with a pre-set selection of wePresent devices.

MirrorOp (UMT or simulate as local usb)

Universal Multi Touch
As mentioned, wePresent devices are perfectly suited to combine with touch displays. For wePresent to work optimally, the connected touch display needs to be a ‘Standard HID’ touch display. If this is the case, then you simply connect the USB cable from the touch display to the wePresent and you will instantly be able to control the wePresent interface on the touch display.
Because most common touch displays are Standard HID, your MirrorOp software is by default set to ‘Universal Multi Touch‘. This means that whenever a user projects his Win/Mac computer with MirrorOp, that the user can be instantly controlled on the touch display, wirelessly! (up to 10-points).

Simulate as local USB
In some cases the connected touch display may not be a Standard HID display. This means it will not be recognized directly by the wePresent and/or the MirrorOp software. If this is your situation, then you can set your MirrorOp software to ‘Simulate as local USB’, to mimic as if the touch display was connected directly to the USB port of user’s computer. This may give correct touch control over the projected user.

NOTE: When your touch display requires 3rd party drivers/software to work, it is likely not Standard HID!

MirrorOp (win and mac) no audio

When you launch the MirrorOp software on Windows or Mac, the default mechanism will mute your system sounds and divert all audio to the wePresent, over IP. The option that mutes your system volume is enabled by default in your MirrorOp software Preferences, but this can be disabled if this needed:

If you don’t hear audio during projection, then this may be caused by a few factors.
Please verify the following:

1 – Make sure that Audio projection is enabled in your MirrorOp software:
2 – Make sure you are using the correct audio adapter:

If you do not hear audio when your MirrorOp software is projecting video correctly to wePresent, please do not fiddle with your volume mixer settings, the fact that your System volume is muted is correct. The error is probably due to the fact that MirrorOp could not use the correct audio adapter. Please check your audio adapter settings inside Windows make the default audio adapter your primary.

If you do not hear audio when your MirrorOp software is projecting video correctly to wePresent, please make sure that you are using the correct Audio driver. For some Mac operating systems, you should download the Soundflower Audio driver from our website as well.

MirrorOp Preferences

The MirrorOp software offers a lot of extra presentation features. Because we try to give everyone the right tools for their presentation situation, almost every feature on wePresent/MirrorOp can be enabled, disabled, or customized. Every user can also individually decide which features he wants to allow, or not. These preferences can be set within the MirrorOp software Preferences.

Most important MirrorOp Preferences are:
– Webslides
– Control computers through the wePresent
– Favorites
– Duplicate, or Extended Screen
– UMT, or Simulate as Local USB
(click for more info)

You can find your MirrorOp Preferences here:

MirrorOp Device Profiles (.mop)

A Device Profile (.mop file) is a simple double-click shortcut to an individual wePresent. This shortcut works for anyone that has installed the MirrorOp software on their Windows or Mac computer.

You can download a Device Profile (.mop file) from every wePresent’s individual IP web page. This .mop file is bound to the IP address of that wePresent, so when double-clicked it will connect straight to that target wePresent. Since the Device Profile is one of the Direct IP methods, this can traverse a network subnet.

Offering .mop files
A Device Profile is a great tool for network managers. Once the MirrorOp software has been rolled out to all network users then all individual .mop files can be gathered and offered from an alternative network location. When this is done, connecting to any wePresent, is just a double-click away.

Note: If the Guest Files of each individual wePresent are also gathered and offered at the same network location, then all users will have a double-click shortcut to connect to any wePresent. (regardless if they have installed the MirrorOp software, or not).

MirrorOp Presenter (android) low image quality

If you experience a low image quality when screen mirroring from an Android device, please know that you can select a higher output setting for Image Quality and Resolution.
To do this:
– Open MirrorOp Presenter
– Go to Settings > Screen Mirroring
– Select: Quality = High
– Max Resolution = Very High
Now your MirrorOp Presenter app will be set for optimal quality.

Please note: higher output settings require stronger bandwidth connection (5GHz recommended).
If you experience latency when screen mirroring, lowering your image quality will reduce latency.

MirrorOp Presenter (android) no audio

For Android users we offer the ‘screen mirroring’ function on the MirrorOp Presenter app.
The screen mirroring function that MirrorOp Presenter utilizes, is based on the native mirroring function incorporated in Android OS. This function sadly doesn’t allow audio to be mirrorred.

We will always strive to improve upon our app, but currently the Android OS doesn’t allow audio mirroring.

MirrorOp webslide

View and save WebSlides (also possible without MirrorOp installation)
You can choose to allow your audience to follow the presentation on their own WiFi device. Everything an audience member needs for this is a WiFi device with a web browser. Please direct your audience to visit the IP address of the wePresent. There they can select ‘WebSlides’ to view and save any screenshots of the current presentation.
Some wePresent models also offer a virtual whiteboard and on-screen annotation feature. When you share with Webslides, then any annotations made will also be shared to the audience.

Because following WebSlides does not require software/app, just a web browser, the number of audience members that can follow Webslides is not limited, it is mainly determined by your local network/bandwidth.

If you do not want to allow your audience to view your presentation, then you can disable “allow presentation to be redirected to browsers”. If unselected, your audience will not be able to see or capture your WebSlides.

Network with separate VLAN

Often company network policies will separate network traffic. A network may be segmented to separate between Internal network and Guest network. Internal users have no restrictions, while Guest users are only allowed internet and no further network access. Usually traffic on these two network layers is separated in two different VLAN’s, but firewall exceptions can be setup to allow traffic from the Guest VLAN to reach certain IP addresses in the Internal VLAN. Once exceptions are made in the firewall that allow the ports that wePresent requires to the communicate, then Guests will be able to present from the Guest VLAN to the wePresent in the Internal VLAN.

For a Guest to present to one specific target wePresent in a different VLAN, they will need to use one of the methods for direct-IP-approach. For more information, please check the options for Guest users.

Reset to Default / Hard Reset

It is possible to reset all settings to default by clicking the “Reset to Default” button inside the Admin panel. Pressing the Reset to Default button will reset passwords and all other device settings.

Import/Export Config file
It is possible to Export or Import your system settings into a Config file. You can use this config file to always set your wePresent back to certain settings (import), or to duplicate these settings to another wePresent (export).

Hard Reset
In some situations it may happen that the Admin page of wePresent is not reachable anymore (for instance after setting conflicting IT settings, or forgetting passwords). In those cases it is not possible to access the Admin page to press Reset to Default. Therefore there is also a Hard Reset process:
– Find the small size hole on the back/bottom of your wePresent product that reads “Reset”.
– You will notice that with a paperclip, you will be able to press the button inside that hole.
– Now, gently press and hold the reset button during the whole power-on process.
– This will reset your wePresent to factory settings again.

Settings change in Admin page not saved

Most Windows users use their standard browser, Internet Explorer or Microsoft Edge in Windows 10.

When you want to make changes in the web-admin of wePresent (such as upgrading the firmware or enabling AirPlay / Bonjour), please do not use MS Internet Explorer or Edge. If you do, your web browser may not correctly save the changes you made, regardless of the number of attempts.

Our strong recommendation is to use either Google Chrome, or Mozilla FireFox. Both these web browsers will work perfectly with the wePresent’s web-admin.

Settings in Admin page unavailable

If you have recently updated your wePresent to latest firmware, it may happen that some new options are ‘greyed out’ in the Admin web page. If you experience this, then most likely your unit is built with an older hardware configuration than which is current in the market for that model.

Example: In summer 2017 we introduced 5GHz WiFi on the new WiPG-1000P hardware. Simultaneously with release of the new hardware, we introduced a new firmware with lot of new features (Airplay, Plug&Show, Background Change etc.) for the ‘general WiPG-1000’. This means that any existing WiPG-1000 unit can be upgraded with latest firmware to add all latest features. The only thing it will not be able to add is a change in hardware! So, in the mentioned example the upgraded unit will have all latest features, but will be lacking the 5GHz WiFi adapter. That option will thus be unavailable in the Admin page.


Software installation Installer file or Guest file

Installer file, or Guest file
On the IP webpage of the wePresent unit, you will find the Installer and Guest version of the MirrorOp software, for Windows and Mac. The Installer file will install the MirrorOp software. However, the Guest file will work as a double-click shortcut to launch MirrorOp, without software installation, connecting straight to the particular wePresent where you downloaded the file from. Because the Guest file of each individual wePresents is IP-bound, these shortcuts can also be gathered by network managers and offered from any alternative network location.

Frequent Users: Install MirrorOp software
Users that have installed the MirrorOp software will be able to connect to any wePresent in the entire network. The installed version of the MirrorOp software performs a ‘Device Discovery scan’ at startup, which will list all available wePresents in the VLAN where the user is situated in. For users that regularly work with wePresent, it is recommended to install the MirrorOp software on their Win/Mac computer.

Guest Users: USB Guest Access, or Downloadable Guest Access
A Guest most likely wants to present to one specific wePresent. He will generally not be allowed access to the local network and will not want to install software. In some cases the Guest may already be in a segmented part of the network. The most easy connection for Guests is therefore launching MirrorOp from a USB Plug&Show token, or letting the user run a Guest file, as explained above.

Other Direct-IP Methods:
Besides the downloadable Guest file and USB Plug & Show, there are other “Direct-IP methods” which connect users directly to a specific wePresent with a specific IP address. Because these methods target a specific IP address, they can be used regardless of the VLAN the user is in.

– Guest Executable File – see above
– Launch USB Plug & Show token – Click for more info
– Device Profile (.mop) file – Click for more info
– Favorites – Click for more info
– Manually enter IP address in MirrrorOp
– SharePod – Click for more info

Touch calibration is not correct

When you plug the USB cable from your Standard HID compatible touch device into the wePresent, you should immediately notice you have touch interaction on the wePresent start screen. In general the touch should be correctly calibrated. If you notice that the calibration is not correct, please check that the Video Output setting of your wePresent matches the layout of the interactive touch display you connect to it.

For instance, if your wePresent is  set to 1920×1080 resolution (16:9 dimension), then your touch device also has to have a similar dimension. If your interactive projector is set to a 4:3 dimension, then the touch surface will not match the video output surface of wePresent. So, please make sure that the wePresent video output setting, matches the touch surface and the resolution settings of your touch device.

Your wePresent will by default be set to Auto Detect HDMI Output. This means your wePresent will automatically try to set it’s video output to match the resolution, which it detects over HDMI. If your touch surface seems incorrectly calibrated while on Auto Detect HDMI output, please manually fix the output setting so that it matches the resolution/dimension of your touch device.

Adjust calibration
On some wePresent models it is possible to re-calibrate the touch display on your wePresent itself. If your wePresent model allows calibration, you will be able to find this under the ‘gear-icon’ on your wePresent start screen.

Touch device not working

When you notice no touch interaction on the wePresent start screen after you’ve connected the USB cable to your wePresent, then this can have a few causes:

Make sure that the firmware on your wePresent and your MirrorOp software is up-to-date. Also, make sure that your touch device has latest firmware.

USB cable extended, or split
When you split or extend the USB cable from your touch device, this may cause the USB signal to be distorted. To test if this is causing issues, please connect USB cable from touch device straight into wePresent, without any splitter or extension.

Touch Overlay, with external power supply
If your touch screen is a ‘touch overlay’, then might not have it’s own separate power supply, but may be designed to draw power from the USB cable. However, the wePresent does not offer a strong power consumption over it’s USB ports. The USB ports on wePresent can only supply up to 5V/0.5A. If your touch overlay tries to draw more power over USB, then please connect it on a separate power supply.

The main cause for a touch device to be incompatible with wePresent, is if it is not Standard HID compliant. If your touch device requires you to install drivers/software before you can work with it, then most likely it is not Standard HID compliant.

wePresent as (restricted) Guest Access Point

With the Gatekeeper function you can manage the level of network access that wePresent allows to WiFi users. Once wePresent is setup as a wireless access point, the connectivity to your network can be managed with the GateKeeper function.

With Gatekeeper active, you can let your Guests connect to the WiFi of the wePresent, which optionally allows them internet, but restricts them from further accessing your network. This way, wePresent can be made to serve as your in-room restricted Guest access point.

Every wePresent model that can broadcast a WiFi signal, will have this “Gatekeeper function”. Gatekeeper has three possible settings: All pass, All block, or Internet Only.

INTERNAL USERS connect over the (wireless) network, and will reach every wePresent in the network.
GUEST USERS connect to the SSID of wePresent, through which they cant access the network.

Gatekeeper is an ideal tool for small networks that want to allow Guests to present to their wePresent units, but don’t want to allow those Guests on their Internal network.



What if I hear a crackling in my audio

A crackling in your audio may be caused by running software / firmware combination that is incompatible.
Every once in a while we will optomize how MirrorOp handles audio/video capture, because of changes made in the various operating systems. Therefore please make sure of the following:

(1) Please always make sure that you are using latest MirrorOp software and the latest available firmware for your wePresent model.

(2) Please make sure that your wireless connection is solid. A crackling audio can also because by a bandwidth limitation, or a limited wireless connection. If this is caused by limited bandwidth, then you should also experience a lag in your video quality.

To improve your wireless setup, please consult our Wireless Setup section.

Why does my projection can’t fit the screen correctly

If this happens, this is usually due to the fact that your screen dimension, does not match the output dimensions of your wePresent. Depending on the model, wePresent can be set to output a resolution that is either in a 4:3 or 16:9 dimension. If your device resolution doesn’t match the output dimension of your wePresent, there will be black borders seen on the sides of your projection.

Example: if your wePresent is set to 1080p output resolution (16:9 dimension), then when a user projects a MacBook Air with 1440x900 output resolution (16:10 dimension) then the projection will see black border on the side.

Fit Full Screen
With the MirrorOp software on Windows, you can set your software to “fit full screen” in your Preferences settings. This will stretch your projection to full screen.


WiFi management : 2.4 GHz or 5 GHz

When using the wePresent, you are wirelessly connecting your device to the local Access Point or wePresent’s Wi-Fi to present on the display / projector. It is vital for wireless presentations on wePresent that the Wi-Fi environment is in ideal condition. When you setup wePresent, please choose which Wi-Fi band needs to be used in your environment.

+ Strong over the long range
+ Can penetrate through walls and objects

– Lower data speeds
– Easily interfered by other signals (Bluetooth, Radio Control, GSM, Metals)
– 2.4GHz is often a crowded spectrum and easily interfered upon.
– Only 11 channels *

* Follow the 1,6,11 method for optimal configuration for the 2.4GHz Wi-Fi settings.

5GHz (recommended)

+ Strong over the short range
+ Faster data speeds
+ More channels to choose from (DFS)

– Weak over the long range, can’t penetrate very well through objects and walls


WiFi management channel separation

A local WiFi environment has to be well-managed to provide the optimal environment for wireless connectivity. In general, a local network manager will already have the local wireless environment optimized, so often it is not wanted to introduce another WiFi signal.

In many cases the local network Access Points are used for wireless presentation to wePresent over the network. In other cases the wePresent’s own WiFi signal is utilized to give an additional WiFi signal in the room (for Guests).

In any case, all wireless signals in an environment need be separated from each other.
In the 2.4GHz range, it is recommended to follow the 1,6,11 method for optimal configuration:

WiFi management analyze your environment

The essential step to have a good WiFi connection and quality, is to manage your own WiFi signals and to see which other WiFi signals (neighbors etc.) might be causing interference for you.

Scanning your local WiFi environment is best done via WiFi Scanning software or app.
Please see the list below for WiFi Scanners based on Operating System.

(Windows) inSSIDer Home Download (Free)
(Android) WiFi Analyzer Download (Free)
(Mac) WiFi Explorer Download ($19,99)

Why do i get a ‘WiFi busy’ notification?

This notification actually means that the WePresent device needs a little extra time to handle the data transference by Wifi. The WiFi busy notification can happen when the Wifi signal is more burdened. Causes for this can be: too much distance/obstructions to WiFi receiver or wireless network, a lot of wireless activity/interference. Reducing the WePresent’s output resolution is usually the best way to reduce Wifi busy occurrence.

What is wePresent

wePresent is a professional wireless presentation system that allows up to 64 users to collaborate and give a wireless interactive presentation from their Windows/Mac computer, smartphone or tablet. No more searching for cables, tripping on wires or calling your IT department.
wePresent is a simple-to-use wireless presentation collaboration solution.

wePresent connects to any display or projector and connects easily to a local IT network, allowing all network users to present and collaborate wirelessly on the wePresent-connected display or projector.

What’s in the box

The following items are included in the wePresent box:

  • wePresent unit
  • Power Adaptor with region-specific mount (US/UK/EU/China)
  • Antenna’s (WIPG 1000 / 2000 only)
  • Wall Bracket
  • wePresent USB token (Win/Mac software, utilities and User Manuals)
  • Quick Installation Guide
  • Warranty Card
  • Declaration of Conformity

Accessories SharePod

Please do not confuse SharePod with a “pass-around-the-table-button” (on wePresent the “pass-around-the-table-button” is an USB Plug & Show token). The SharePod is an accessory that can be combined with any wePresent model and functions as an HDMI Extender, over IP. Once SharePod is successfully ‘paired’ with a wePresent, it will be permanently logged in as a user in the wePresent environment, as long as both the SharePod and wePresent stay powered on. If SharePod is ready to share, it will simply duplicate the audio/video from any HDMI source to the wePresent.

SharePod can be used to bring peripheral devices to wePresent, such as a Document Camera, DVD player, Microscope or Digital Camera. It can also facilitate easy presentation for users that are simply not allowed to install software, run an executable file, or even insert a USB token.
Please see the following video for more explanation.

Pairing Sharepod – Auto, or Manual Pairing

Auto Pairing Process
Auto pairing is done by connecting the SharePod directly by USB cable to the front USB port of a wePresent. When you insert the USB into wePresent, Sharepod will start to light up red. Once it starts flickering red, the pairing is complete and you will see the message on the wePresent start screen: “SharePod pairing completed”. The way the Auto Pairing process works, is determined by the SharePod settings inside your wePresent:

1) Auto Pairing over wePresent’s WiFi
Can only be used if your wePresent is set to broadcast a WiFi signal. With this setting the Auto Pairing process will pair the SharePod over the SSID of your wePresent, to the IP address of your wePresent.

2) Auto Pairing over network Access Point’s
With this setting the Auto Pairing process will pair your SharePod over the specified SSID of your local Access Point, with a specified Encryption and Password, to the IP address of your wePresent.

3) Manual Pairing
It is also possible to manually setup SharePod to a certain wePresent. To do this, simply connect SharePod with the USB cable directly into a Windows/Mac computer. Open the drive and launch the Config file.
Here you will see the below Settings page, where you can Manually Pair your SharePod to any wireless Access Point.

Multiple SharePods
Because each SharePod acts as one single user in your wePresent system, there can be multiple Sharepods logged into one wePresent. However, once multiple SharePods are used, we strongly advise to make them LAN connected instead of WiFi connected, for the most solid IP connection.

LAN, or WiFi
LAN will give the most solid IP connection between SharePod and wePresent. If possible, we will always recommend to put SharePod on LAN. If you want to pair SharePod over WiFi, it is recommended to do this over a 5GHz connection, this will provide high data speed over short distance.

Hardware differences between wePresent models

Every wePresent hardware model has a specific set of tools to accommodate different use case scenario’s.
Each new wePresent model builds up from the last, so what 1000 can do, the 1600 can do as well, plus more! Although in functionality some may be similar, there may be important differences in hardware.

WiPG-1000: For wireless presentation
Hardware: 2.4 GHz WiFi
Added features: Webslides + Quadrant Screen + Sharepod + Airplay + PresentSense + Plug&Show

WiPG-1600: For interactive presentations
Hardware: LAN-only, no WiFi
Added features: Interactive Touch displays + Guest Download + AES 128-bit Encryption + HTTPS

WiPG-2000: For interactive presentations, with annotations
Hardware: 2.4 GHz / 5 GHz WiFi (a/n) + Power Over Ethernet + Gigabit LAN
Added features: Annotation + Whiteboard + Video Streaming + USB Media Player + 1-to-Many

WiCS-2100: For dynamic collaboration, with native device mirroring
Hardware: 2.4 GHz / 5 GHz WiFi (ac/a/n) + Power Over Ethernet + Gigabit LAN
Added features: ChromeCast – Full Airplay – New User Interface (with optional thumbnail preview)

Each wePresent model is versatile in setup and installation. Options like Airplay, ChromeCast and DLNA are not always allowed on corporate networks, so these features are optional. Similarly so, the WiFi from each wePresent can be disabled if this is not wanted. Because wePresent is fully customizable, it is possible to shape wePresent into the perfect collaboration tool for your own scenario.

What are the differences between wePresent models

Every wePresent model has a specific set of tools to accommodate different use case scenario’s. Each higher wePresent model builds up from the last, so what the WiPG-1000 can do, the WiPG-1600 can do as well, plus more!

There are certain hardware differences between the models that may require you to need a particular model. For instance, do you want your wePresent to be an Access Point? If so, should it broadcast 2.4GHz or 5GHz? Does it need to be PoE powered? To know which wePresent hardware suits your purpose, you can check the hardware differences here.

In combination with hardware, each wePresent model has a different feature set, so please choose which wePresent model would suit your needs. You can see a clear feature comparison on our comparison sheet.



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